SMS Consent / Text Messaging Policy
Effective Date: [Insert Date]
Nooga Mattress (“Nooga Mattress,” “we,” “our,” or “us”) may offer customers the option to receive text messages related to our products, services, promotions, appointments, and customer support. This SMS Consent / Text Messaging Policy explains how we collect consent, how text messaging works, and your choices regarding these communications.
1. Opting In to Text Messages
By providing your mobile phone number to Nooga Mattress and affirmatively consenting to receive text messages, you agree to receive text communications from us. Consent may be collected through website forms, in-store forms, other written or digital communications, or direct customer interaction.
Your consent to receive text messages is not a condition of purchase.
2. Types of Messages You May Receive
If you opt in, you may receive text messages related to:
- Customer service and support
- Appointment scheduling or reminders
- Order or delivery-related updates
- Promotional offers or sales
- Product information
- Follow-up communications regarding your inquiry or visit
Message frequency may vary depending on your interaction with Nooga Mattress.
3. Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan. Nooga Mattress is not responsible for any fees charged by your wireless provider.
4. How to Opt Out
You may opt out of receiving SMS messages from us at any time by replying STOP to any text message you receive from Nooga Mattress.
After you send STOP, you may receive a final confirmation text confirming that you have been unsubscribed. After that, you should no longer receive marketing or non-essential text messages from us unless you opt in again.
5. Help and Support
If you need help regarding our text messaging program, you may reply HELP to a message you receive from us, if supported, or contact us directly using the information below.
Email: info@noogamattress.com
Hamilton Place: 423-498-2888
Hixson: 423-287-6338
6. Consent to Contact
By opting in to receive text messages, you confirm that:
- You are the authorized user of the mobile number provided
- You are authorized to consent to receive messages at that number
- The information you provide is accurate and current
If your mobile number changes, you are responsible for notifying us before the new number is assigned to someone else.
7. Privacy of Your Information
We respect your privacy. Information collected in connection with SMS communications may include your mobile number, message history, and any information you provide in replies or related forms.
We use this information to provide customer support, send requested communications, improve service, and maintain records of consent and communications.
For more information on how we collect, use, and protect personal information, please review our Privacy Policy.
8. No Sharing of SMS Opt-In Data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be sold or shared with third parties, except with service providers that help us deliver text messages or as required by law.
9. Carriers
Wireless carriers are not liable for delayed or undelivered messages.
10. Changes to This Policy
We may update this SMS Consent / Text Messaging Policy from time to time. Any updates will be posted on this page with a revised effective date. Your continued participation in our text messaging communications after changes are posted constitutes your acceptance of those changes.
11. Contact Information
If you have questions about this SMS Consent / Text Messaging Policy, you may contact us at:
Nooga Mattress
Website: www.noogamattress.com
Email: info@noogamattress.com
Hamilton Place Location
2020 Gunbarrel Road, Suite 156
Chattanooga, TN 37421
423-498-2888
Hixson Location
5724 TN-153, Suite D
Hixson, TN 37343
423-287-6338